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n8n

n8n is a workflow automation tool that lets you connect ChatAgent to hundreds of other apps. Use it to build custom automations beyond what ChatAgent offers natively.

What you can do

Section titled “What you can do”
  • Trigger n8n workflows from ChatAgent events (new conversation, order placed, etc.)
  • Send data to n8n — forward conversations, orders, contacts to your n8n workflows
  • Receive data from n8n — trigger ChatAgent actions from external events
  • Build complex automations — combine ChatAgent with Google Sheets, Slack, email, databases, and more

Connecting

Section titled “Connecting”
  1. Go to Settings → Integrations → n8n
  2. Click Connect n8n
  3. Enter your n8n instance URL
  4. Create an API key in n8n (Settings → API)
  5. Paste the API key into ChatAgent
  6. Test the connection
  7. Activate

ChatAgent triggers for n8n

Section titled “ChatAgent triggers for n8n”

Use these ChatAgent events to trigger n8n workflows:

Trigger Data sent
New conversation Contact info, platform, initial message
Message received Full message, contact, conversation ID
Conversation resolved Summary, duration, outcome
Order placed Order details, customer, products
AI handoff Conversation history, handoff reason
Tag added Contact, tag name

ChatAgent actions from n8n

Section titled “ChatAgent actions from n8n”

Use n8n to trigger ChatAgent actions:

Action What it does
Send message Send a WhatsApp message to a contact
Add tag Tag a contact
Create contact Add a new contact
Update contact Modify contact fields
Assign conversation Route to a team member

Example workflows

Section titled “Example workflows”

Order notification to Slack

Section titled “Order notification to Slack”
ChatAgent: Order placed
  → n8n: Format message
  → Slack: Send to #orders channel

Customer feedback to Google Sheets

Section titled “Customer feedback to Google Sheets”
ChatAgent: Conversation resolved
  → n8n: Extract feedback
  → Google Sheets: Add row

CRM sync

Section titled “CRM sync”
ChatAgent: New contact
  → n8n: Check if exists in CRM
  → If new: Create in CRM
  → If exists: Update last active

Webhook URL

Section titled “Webhook URL”

ChatAgent provides a webhook URL for n8n to send data to:

https://api.chatagent.so/webhooks/n8n/{your-webhook-id}

Configure this in your n8n workflow as the HTTP Request node’s URL.

Tips

Section titled “Tips”
  • Start with pre-built templates — n8n has a template library with ChatAgent integrations
  • Use error handling — add error nodes to catch failures
  • Test with sample data — use ChatAgent’s test mode before going live
  • Monitor n8n executions — check the n8n dashboard for failed workflows

Next steps

Section titled “Next steps”