What Is ChatAgent?
ChatAgent puts two AI agents on your WhatsApp. One turns new customers into first-time buyers. The other brings them back for more, automatically.
If you sell through WhatsApp, you already know the pattern: the same ten questions, asked a thousand times a day. ChatAgent answers them so your team can spend its time on the conversations that actually need a person.
It works on WhatsApp Coexistence, which means you keep the number you have. Your chat history stays. Your team keeps using the mobile app. The AI just runs alongside it.
The problem
Section titled “The problem”Your inbox fills up with pricing questions, stock checks, shipping times, and return policies. Answering them by hand eats hours. Answer slowly and customers walk.
There’s a second problem that’s easier to miss: one-time buyers stay one-time. Nothing brings them back, so they drift away.
How ChatAgent solves it
Section titled “How ChatAgent solves it”The Closer
Section titled “The Closer”Answers incoming messages in seconds. Product questions, catalog browsing, order placement, shipping and returns. It runs around the clock and hands off to a person when a conversation needs one.
What it takes off your plate:
- Product questions about pricing, variants, and stock
- Catalog browsing and recommendations
- Order placement and payment links
- Shipping, returns, and policy questions
- Qualifying leads and handing them to sales
The Retainer
Section titled “The Retainer”Follows up with past customers based on what they actually bought. Reorder reminders, cart recovery, win-back campaigns. Nobody on your team has to remember to send any of it.
What it handles:
- Reorder reminders timed to how fast a product gets used up
- Abandoned cart recovery
- Win-back messages for customers who went quiet
- Seasonal and promotional follow-ups
- Loyalty and VIP messaging
One inbox for both
Section titled “One inbox for both”The AI and your team share one inbox. Every conversation shows up as a single thread, so when someone takes over, they can see everything that came before. No context gets lost in the handoff.
Who it’s for
Section titled “Who it’s for”- D2C brands selling on WhatsApp, especially across Southeast Asia
- Online stores drowning in repetitive chat
- Agencies running WhatsApp commerce for several clients
- Merchants on Shopify, Tokopedia, or Shopee who want WhatsApp sales on autopilot
What you get
Section titled “What you get”| Feature | What it does |
|---|---|
| AI auto-replies | Answers every inquiry, day or night |
| Shared team inbox | Every conversation in one place |
| Repeat order reminders | Brings customers back on its own |
| Catalog sync | Your products, findable inside WhatsApp |
| Orders in chat | Customers buy without leaving the conversation |
| CRM integration | Syncs with the tools you already use |
| Multi-language | Replies in whatever language the customer writes |
| Analytics | Revenue, repeat rate, and how the AI is performing |
Where to go next
Section titled “Where to go next”- Quickstart — get live in about five minutes
- Platform Navigation — a tour of the dashboard
- Pricing — pick a plan