What Is ChatAgent?
ChatAgent puts two AI agents on your WhatsApp: one that converts new customers into first-time buyers instantly, and one that brings them back for more automatically.
If you run a D2C brand or online store and sell through WhatsApp, ChatAgent handles the repetitive conversations so your team can focus on closing deals and building relationships.
The problem
Section titled “The problem”Your WhatsApp inbox has the same 10 questions asked 1,000 times — pricing, stock availability, shipping times, return policies. Your team spends hours answering manually, and customers leave when responses are slow.
Meanwhile, one-time buyers stay one-time because there’s no system to bring them back.
How ChatAgent solves it
Section titled “How ChatAgent solves it”ChatAgent pairs two complementary agents:
🔁 The Closer (auto-reply agent)
Section titled “🔁 The Closer (auto-reply agent)”Answers every customer inquiry in seconds — product questions, catalog browsing, order placement. It works 24/7, in any language, and hands off to a human when a conversation needs a personal touch.
What it handles:
- Product questions (pricing, variants, stock)
- Catalog browsing and recommendations
- Order placement and payment links
- Shipping, returns, and FAQ responses
- Lead qualification and handoff to sales
🔁 The Retainer (repeat-order agent)
Section titled “🔁 The Retainer (repeat-order agent)”Follows up with past customers automatically based on their purchase history. Timed reminders, reorder prompts, and loyalty messages bring buyers back without your team lifting a finger.
What it handles:
- Reorder reminders based on usage cycles
- Abandoned cart recovery
- Win-back campaigns for lapsed customers
- Promotional and seasonal follow-ups
- Loyalty and VIP messaging
The shared inbox
Section titled “The shared inbox”Both agents feed into one shared team inbox. Your team sees every conversation — AI and human — in a single thread. No context is lost when someone picks up a chat. Handoffs between AI and humans are seamless.
Who it’s for
Section titled “Who it’s for”- D2C brands selling via WhatsApp (especially in Southeast Asia)
- Online stores with high chat volume and repetitive inquiries
- Agencies managing WhatsApp commerce for multiple clients
- Merchants on Shopify, Tokopedia, or Shopee who want to automate WhatsApp sales
What you get
Section titled “What you get”| Feature | What it does |
|---|---|
| AI auto-replies | 24/7 responses to every inquiry |
| Shared team inbox | All conversations in one place |
| Repeat order reminders | Bring customers back automatically |
| Product catalog sync | Your full catalog inside WhatsApp |
| Order & payment flow | Close sales without leaving chat |
| CRM integration | Sync with your existing tools |
| Multi-language | Respond in any language |
| Analytics dashboard | Track revenue, repeat rate, and performance |
Next steps
Section titled “Next steps”Ready to get started?
- Quickstart Guide — get live in under an hour
- Platform Navigation — learn your way around the dashboard
- Pricing — find the right plan for your business